IT Support Specialist resume keywords
These are the skills, tools and certifications that show up most often in it support specialist job postings in the US. Use only the ones that are true for you.
Asked for in most postings
- help desk
- troubleshooting
- Windows
- Active Directory
- ticketing system
- hardware support
- network troubleshooting
- customer service
Often listed as a plus
- CompTIA A+
- Microsoft 365
- macOS
- ServiceNow
- VPN
- imaging
Example: the same experience, written two ways
Before: Fixed computer problems for staff.
After: Resolved 35 tickets a day in ServiceNow for 400 users: password resets in Active Directory, laptop setups and network issues.
Tip: Certifications (CompTIA A+, Network+, Security+) open many doors here. List them near the top.