Customer Success Manager resume keywords

These are the skills, tools and certifications that show up most often in customer success manager job postings in the US. Use only the ones that are true for you.

Asked for in most postings

• customer onboarding
• account management
• customer retention
• renewals
• relationship building
• CRM software
• product training
• churn reduction

Often listed as a plus

• Salesforce
• Gainsight
• HubSpot
• SaaS
• upselling
• QBRs

Example: the same experience, written two ways

Before: Worked with customers after they bought the product.

After: Managed 60 business accounts, ran onboarding and quarterly reviews, and kept renewals at 94% while growing upsell revenue 12%.

Tip: Use retention numbers (renewal rate, churn, net revenue retention). They are what this job is measured on.

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