Customer Service Representative resume keywords
These are the skills, tools and certifications that show up most often in customer service representative job postings in the US. Use only the ones that are true for you.
Asked for in most postings
- customer service
- phone and email support
- problem resolution
- CRM software
- data entry
- call handling
- customer satisfaction
- multitasking
Often listed as a plus
- Zendesk
- Salesforce
- live chat support
- de-escalation
- bilingual
- order processing
Example: the same experience, written two ways
Before: Answered phones and helped customers with problems.
After: Handled 60+ calls a day by phone and chat, resolving billing and order problems on the first contact and logging every case in Zendesk.
Tip: Name the channels (phone, email, chat) and the software you used. Postings filter for them, and "helped customers" alone matches nothing.